FAQ. MyPort. Wireless broadband hotspots

When you arrive at one of our locations you instruct your computer to connect to our wireless signal via
your laptops in-built wireless card. (Call our help desk 1300 733 629 if you are not sure how to do this or click here to see a demonstration).
Once you have connected to our wireless network all internet access will be blocked until you enter a valid username/password.

If you do not have a username or password you can click on the sign up link to create one using your credit card.

Signing up when you arrive on site is instant and only takes a matter of seconds.

How much does it cost ?

Our internet plans can be viewed by clicking here

How do our plans work ?

If you purchase a 30 minute plan at 9am, then this plan will expire at 9:30am regardless of wether you are logged on or not.

I have run out of data but I do not recall downloading this much information ?

Background downloads are the main cause of this. Some programs download data in the background without you knowing about it.

Check the following types of programs for automatic updates/downloads

Microsoft Windows Update
Antivirus Software - eg Nortons
file Sharing Software - Eg Limewire

Where is MyPort based ?

We are a Brisbane based company that has been operating since 2001.
Our head office is located at 875 Ann Street, Fortitude Valley Q 4006 Australia

How can I provide this service for my customers?

Call us on 1300 733 629 or click on our Contact Us page

How do I check my usage

On the login page, click on the Your Account link and enter your username and password.
Then click on the data usage link at the bottom of the page

How can I change or refill my data plan ?

You can refill your account at anytime by clicking on "Refill Account" link from the login page.

If I purchase a plan at one location can I use it at another ?

Yes. You can use your username and password to logon to any of our locations

I can browse the Internet and receive emails but I cannot send them ?

This typically happens if you use an outgoing mail server that requires authentication.
Whilst you are connected to our network all of your outbound email goes via our server : smtp.iprimus.com.au
Each mail program has a different settings page.
Click Here for Outlook 2003

I dont have a credit card how else can I pay to use this service ?

You can do a direct debit into our bank account.
BSB : 124-001
Account Number : 20425374
Account Name : Myport Pty Ltd

If you have internet banking call us on 1300 733 629 and we can arrange for a temporary
account to let you perform the funds transfer.

I have a Wireless adaptor installed in my computer,
but I cannot see any networks in my list of available networks ?

This is a really common problem. Most laptops have an external switch that disables the wireless adaptor.
Here is an example of what it might look like on your computer. Switch it to the on position (1).

I am using a Macintosh. Can I access this service ?

Yes. We have many macintosh users. Click Here to see our online demostration of how to connect.

Why does my computer always want to dial a connection ?

Your browser connection settings may be set to always dial your default connection
Click on Tools -> Options, Connection Settings and make sure it is set to never dial a connection.

I have a Wireless adaptor, and I can see the Myport Network but I cannot connect

You may not have a strong enough signal. Try in a location with a direct line of site to the main antennae.
If you don't know where the antenna is try on your balcony or in another room.

How secure is this network?

Click Here to see our security details

My wireless signal strength says "Low" will I still be able to use this service ?

Yes. Sometimes you can get very good connection speeds even though it says low.

Can I test the connection before I purchase a plan ?

Yes. You can use our "speed test" service by clicking here
A normal dialup connection would register 56kbps. Most of our connections should be 1024kbs or higher.

How fast is this service ?

90% of our connections have a 1.5MB-8MB / 384K adsl service connected to our access points.
The speed that you experience will vary on a number of factors. The main factor will be your distance
from our access point. Other users who are connected at the same time as you can also effect your speed.
Click here to do a speed test.

What do I need to be able to connect to the MyPort network ?

If you purchased your laptop in the last 2 years, then chances are you already have what you need to connect to the MyPort network.
Our system uses the same wi-fi (802.11b) technology that most of you have installed in your homes. To check if you have a wireless
adaptor installed in your computer, Click on Control Panel, Network Connections. If you have a Wireless Adaptor listed then you are in business.

If you don't have an adaptor you should be able to purchase a USB wireless adaptor from your nearest Dick Smith, Office Works, or Harris Technology. Ask them for a "Dlink DWL-G122 USB adaptor" or any USB Wireless adaptor it should cost you approximately $49.00 - $59.00 and it looks like this.

It plugs into the side / rear of your computer into one of your USB ports.

How do I printout a tax Invoice ?

You can print your invoice by logging into the Your Account section
Click Here to login

Can I use my account on multiple computers at the same time ?

No. You can only login to one computer at a time.

When I try to login it says "No more sessions allowed"

This means that you are already logged into the hotspot with another computer. Try logging out from the other computer first before you log in on a different computer. If you can't log out then just turn it of and after 10 minutes of inactivity you should be able to login using your other computer.

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